Junior IT Analyst
[Vancouver, BC- Hybrid/On-site]
Location: Vancouver, BC (Hybrid/On-site)
Employment Type: 1-Year Contract (Possibility of Extension/Permanent)
Reports to: Senior Director, IT
About the Role:
We are looking for a Junior IT Analyst to join our team in Vancouver, BC. This hybrid role provides an opportunity to support IT platforms, assist users, troubleshoot technical issues, and collaborate with vendors. The ideal candidate is a tech-savvy problem solver with strong communication skills and a willingness to learn. If you thrive in a fast-paced, collaborative environment and are eager to develop your IT expertise, we encourage you to apply!
Commitment to Equity
Castlemain is committed to advancing equity, diversity, and inclusion in all its forms, a commitment that enriches our company culture, the ideas that we generate, and the quality of service that we provide our clients. We encourage applications from Indigenous communities, racialized communities, women, persons with disabilities, LGBTQ2S+ people, and people from other historically marginalized communities.
Castlemain is committed to providing employment accommodation under the Human Rights Code and the Accessibility Disabilities Act provincially by providing employment accommodations. If you are a job applicant with a disability, Castlemain will make every effort to accommodate you throughout the recruitment process. Please inform us if you require any accommodation, and we will work with you to meet your needs.
Join us in making an impact through meaningful and inclusive recruitment practices!
Application Process
Qualified candidates are invited to submit their resume and cover letter outlining their relevant experience and commitment to diversity, equity, and inclusion. We encourage applications from Indigenous candidates and individuals with lived experience working within Indigenous communities.
Application Deadline: Open until filled
General Responsibilities:
Key Responsibilities
Platform & User Support:
- Assist in monitoring, maintaining, and troubleshooting IT platforms used in the project.
- Provide first-line technical support for users encountering system or platform issues, escalating as needed.
- Support platform access management, including configurations and user permissions.
Vendor & Stakeholder Liaison:
- Act as the primary point of contact between internal users and external vendors.
- Coordinate issue resolution, feature requests, and escalations with vendors to ensure timely responses.
Technical Documentation & Training:
- Maintain clear, up-to-date documentation of IT processes, system configurations, and troubleshooting steps.
- Assist in training users on new platform features and IT systems.
Problem Resolution & Collaboration:
- Identify and resolve common technical issues related to the platform.
- Work closely with IT team members, departments, and external vendors to enhance systems and user experience.
We're looking for someone with:
Qualifications & Skills
Required:
- Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field, or equivalent experience.
- Basic understanding of IT concepts, systems, and technologies.
- Strong communication skills, with the ability to liaise between users and vendors.
- Problem-solving mindset with attention to detail.
- Ability to work effectively in a team and collaborate across departments.
- Basic troubleshooting experience with hardware, software, and network issues.
- Ability to quickly learn new systems and platforms.
- Positive attitude and adaptability to new challenges.
Preferred:
- Experience with ticketing systems, CRM, or enterprise platforms.
- Understanding of basic IT infrastructure, cloud technologies, or enterprise applications.
- Familiarity with Microsoft Office Suite and networking concepts.
- Bilingual in French is an asset but not required.
Work Environment & Expectations:
- Hybrid role based in Vancouver, BC (candidates must be located within a 45 km radius to work in-office as needed).
- 1-year contract with the possibility of extension or permanent employment.
- Fast-paced, agile environment requiring adaptability and a proactive approach.
- Opportunities for professional growth and exposure to new technologies.
Compensation Range:
About the project: First Nations Child and Family Services and Jordan’s Principle Settlement
On October 24, 2023, the Federal Court approved the Settlement Agreement for the First Nations Child and Family Services and Jordan’s Principle (FNCFSJP) Class Action (the Settlement). The Settlement Agreement includes $23.34 billion in compensation for impacted First Nations individuals and some of their family members.
This agreement intends to compensate those harmed by discriminatory underfunding of the First Nations Child and Family Services program and those impacted by the federal government’s narrow interpretation of Jordan’s Principle.
The Caregiving Parents or the Caregiving Grandparents of children who were removed from their homes or denied access to an essential service may also be able to receive compensation.
Castlemain’s role in implementing the FNCFSJP Settlement – Claims Helper Program is to assist the Claims Administrator in providing claim form assistance to Class Members in the Claims Process as outlined in the Settlement Agreement Schedule I, Framework for Supports for Claimants in Compensation Process in a culturally safe and trauma informed way. Our guiding purpose is to provide compassionate and skillful Claim Form assistance to Class Members. We offer practical support by helping with the completion of Claim Forms, providing information to help Claimants understand the details of the Settlement and Claims Process, and fostering supportive interactions with Claimants throughout. Furthermore, we are dedicated to ensuring that Claimants are well-informed about the wellness support and resources available to them.
At Castlemain, we recognize that the best candidate may not meet all the criteria listed above. We encourage all those interested and with relevant experience to apply even if you don’t match the job posting perfectly. We welcome creative, out-of-the-box thinking, and lived-experience and we strive to provide an environment for best-in-class innovation that quickly and fulsomely meets our clients’ needs.
Castlemain is committed to advancing equity, diversity, and inclusion in all its forms, a commitment that enriches our company culture, the ideas that we generate, and the quality of service that we provide our clients.