Training Specialist (Bilingual)

Job Description: Training Specialist (Bilingual)

Title: Training Specialist

Reports to: Training Lead, Service Delivery

Location: Remote

Position Overview:

The Training Specialist (Bilingual) will play a pivotal role in the implementation of the First Nations Child and Family Services and Jordan’s Principle Settlement (FNCFSJP) – Claims Helper Program. This role supports the design, development, and delivery of engaging and culturally safe training programs for a large project team on a national scale.

The ideal candidate will demonstrate expertise in instructional design, virtual training delivery, and technical proficiency, particularly in e-learning platforms and tools. They will work closely with the Training Lead to create impactful training materials, courses, and resources that enhance program execution while ensuring cultural responsiveness and trauma-informed practices. This position also involves technical support, quality assurance, and ongoing program improvement to meet organizational needs.

Application Process

Candidates are invited to submit their application, including a resume and cover letter, highlighting their bilingual proficiency, relevant experience, and technical expertise. We are excited to welcome a dedicated professional who is committed to fostering learning excellence while supporting culturally safe and trauma-informed training delivery.

At Castlemain, we encourage all qualified individuals to apply, even if they do not meet every listed qualification. Lived experience, creativity, and innovation are valued as essential to our success.

Application Deadline: Please submit your application by 11:59 EST PM, January 02, 2025

General Responsibilities:

Learning Material Development

Create engaging training resources, including graphics, diagrams, and interactive course components.
Develop video and audio content for instructional purposes, including scripting, recording, and editing.
Design and format e-learning materials using Articulate and similar tools, ensuring consistency with branding and accessibility standards.
Develop interactive elements (e.g., quizzes, activities) to promote engagement and learning outcomes.
Ensure culturally safe and trauma-informed practices are embedded in all training materials.

Course Building and Delivery

Upload finalized training materials (text, images, multimedia) to the Learning Management System (LMS).
Conduct quality assurance checks to identify errors, inconsistencies, or functionality issues.
Assist in the planning and execution of virtual training sessions for large-scale national teams.
Provide basic technical support to learners navigating the LMS or resolving other technical challenges.

Project Support

Conduct research to inform training content development and ensure materials are accurate and relevant.
Maintain organized documentation of course versions, learner data, and project assets.
Gather and input learner feedback or survey results to evaluate training effectiveness.
Support the Training Lead with other related duties as assigned.

We're looking for someone with:

Fluency in French and English (written and spoken) is required for this bilingual role.
2-5+ years of experience in training program design, curriculum development, instructional design, teaching, or program execution.
Post-secondary diploma in educational technology, instructional design, computer science, communications, or a related field is preferred.
Strong proficiency in e-learning tools such as Articulate, LMS platforms, and multimedia editing software.
Proficiency in file management systems (e.g., SharePoint) and ability to create workflows and templates.
Experience designing and facilitating interactive, virtual training sessions.
Ability to write clear, concise instructional text, video scripts, and audio content.
Demonstrated technical aptitude, with the ability to quickly learn and apply new software and tools.
Strong interpersonal skills with the ability to work independently and in collaboration with various teams.
Cultural humility and a personal commitment to reconciliation and working with Indigenous communities.
Preference will be given to candidates who self-identify as Indigenous and/or have experience living or working with Indigenous communities.

Company Benefits:

Health, dental, life, and disability insurance.
Employee Assistance Program (EAP) and Flex Health Spending Account (MyHSA).
Cell phone benefit.
Employer-paid benefits after 90 days.
Three weeks of vacation to start, accrued annually.

Compensation Range:

$60,000 to $75,000 annually

Apply now

About the project:  First Nations Child and Family Services and Jordan’s Principle Settlement

On October 24, 2023, the Federal Court approved the Settlement Agreement for the First Nations Child and Family Services and Jordan’s Principle (FNCFSJP) Class Action (the Settlement). The Settlement Agreement includes $23.34 billion in compensation for impacted First Nations individuals and some of their family members.

This agreement intends to compensate those harmed by discriminatory underfunding of the First Nations Child and Family Services program and those impacted by the federal government’s narrow interpretation of Jordan’s Principle.

The Caregiving Parents or the Caregiving Grandparents of children who were removed from their homes or denied access to an essential service may also be able to receive compensation.

Castlemain’s role in implementing the FNCFSJP Settlement – Claims Helper Program is to assist the Claims Administrator in providing claim form assistance to Class Members in the Claims Process as outlined in the Settlement Agreement Schedule I, Framework for Supports for Claimants in Compensation Process in a culturally safe and trauma informed way. Our guiding purpose is to provide compassionate and skillful Claim Form assistance to Class Members. We offer practical support by helping with the completion of Claim Forms, providing information to help Claimants understand the details of the Settlement and Claims Process, and fostering supportive interactions with Claimants throughout. Furthermore, we are dedicated to ensuring that Claimants are well-informed about the wellness support and resources available to them.

At Castlemain, we recognize that the best candidate may not meet all the criteria listed above. We encourage all those interested and with relevant experience to apply even if you don’t match the job posting perfectly. We welcome creative, out-of-the-box thinking, and lived-experience and we strive to provide an environment for best-in-class innovation that quickly and fulsomely meets our clients’ needs. 